Visitors will appear here
as soon as they open the chat
Click a visitor on the left to open the conversation
Block this visitor so the widget no longer shows for them. Applies to everyone sharing the same value (e.g. same office IP), not just this one person.
Creates a link with an access code that you can send to a specific person by messenger or email — no widget installation needed. The link opens the chat with this operator right away.
Everyone who has visited your site, including those who haven't started a chat yet
| Name | Marketing consent | Phone | Note | Tags | First contact | Last seen | Site | Chat start page | Source | Location | Language | Browser | OS | User agent | IP address | Wrote in chat | Chat | Actions |
|---|
This is the name visitors see under each of your messages in the chat. If it currently shows the company name or a website link, enter your real name here (e.g. "Irene" or "John").
Personal to you — shown as a small thumbnail next to your messages in the chat, so visitors can tell teammates apart. Only affects messages you send from now on; it's shown in the nav bar too.
Shown at the top of the chat widget, in the header — one shared photo for the whole account/team (e.g. a logo or team photo), regardless of which teammate is replying. Click it (or "Change photo") to upload a new one.
Update your own login password. You'll need to enter your current password to confirm — any other browser/device where you're currently logged in will be signed out once it's changed.
Add teammates to answer chats together. Each has their own login and password. A chat that an operator takes, or is first to reply to, gets assigned to them — switch between "My chats" and "All chats" in the list on the left.
Paste this code before the closing </body> tag on any site — the widget will start working right away.
Choose the widget's accent color. It applies everywhere it's installed, unless a specific site's
install code overrides it with its own data-color attribute.
Replaces the flat color on the round launcher button with a photo, logo, or animated GIF/WebP (animation is preserved, up to 3 MB). The color above still applies everywhere else in the widget, and once the visitor opens the chat the button always shows a plain color with the close icon.
Where the launcher button and chat window sit on the page. Applies everywhere it's installed, unless a specific site's install code overrides it with its own data-position attribute.
If a visitor stays on the page without interacting with it, the widget opens on its own after the delay below and posts the greeting message — no click needed on their side.
If a visitor writes without an email on file (no pre-chat form, no earlier visit), the widget shows this prompt right after their first message so you can follow up if they step away.
By default the widget with your key can be installed on any site. To restrict it to your own domains only (protection against copying the install code onto someone else's site), add them here. Empty = allowed everywhere.
Visitors matching any rule below won't see the chat widget (or, for private-chat links, won't be able to join) — it's as if it wasn't installed on the site for them. Add rules here, or block a specific visitor with one click from their info card in a conversation.
Exact match, or end with * for a prefix (e.g. 203.0.113.*)
A stable per-browser id the widget generates — not a hardware MAC address (browsers don't expose that to websites). Easiest way to add one is the "Block by device" button on a visitor's card.
Matches as a substring of the visitor's detected "City, Country" — e.g. "Russia" blocks every city in that country.
Click or drag a file here
Supported: .txt, .md, .json, .csv — up to 5 MBGet a Telegram notification when a new message arrives and no operator is currently online.
Irreversible actions. Enter your operator password to confirm.
Restores defaults for: bot settings and knowledge base (documents will be deleted), quick replies, the list of allowed domains, and Telegram notifications. Visitors, chats and message history are not affected.
Permanently deletes all visitors and all message history — regular chats and private chats along with their links. Bot settings, domains and Telegram notifications are not affected.